Return & Refund Policy
Returns & Refund Policy
At Lioraroot, we want you to feel confident with every purchase.
If you are not completely satisfied with your order, you may request a return within 30 days of receiving your items.
Returned items that meet our return requirements will be refunded.
Please note:
- Original shipping fees are non-refundable.
- Return shipping costs may apply unless the item arrives damaged or incorrect.
- Return policies may vary during special promotions or sale periods. Please review the promotion terms and conditions before placing your order.
Returns Eligibility
To be eligible for a return:
- The return request must be submitted within 30 days of delivery.
- Items must be returned in their original condition.
For Lioraroot products purchased through an authorized retailer, please contact the retailer directly regarding their return or exchange process.
How to Start a Return
For all returns (excluding Black Friday and promotional periods):
Please contact our customer support team at:
Email: support@lioraroot.com
When contacting us, please include:
- Your order number
- The item(s) you would like to return
- The reason for your return
Once we receive your request, our team will provide the next steps and return instructions.
Damaged Items
If your order arrives damaged, please contact us within 14 days of receiving your package.
To help us resolve the issue quickly, please send:
- A photo showing the damaged item
- Your order number
Please use the email subject line:
DAMAGED ITEM
Send all damage reports to:
Missing Items
If your order arrives incomplete or an item is missing, please contact us as soon as possible.
Please include:
- Your order number
- Details of the missing item(s)
Use the email subject line:
MISSING ITEM
Contact:
Our team will review your request and assist you promptly.